Customer Experience

Customer feedback is pivotal to our work here at Kersia UK. It helps us ensure that what we are doing for our customers is correct and helps us shape our business offering going forward. From NPD to service levels to hygiene routines to our own staff training, it allows us to shape our business, with the customer at the heart of everything we do.


We’ve been working with Steve Swain for over 30 years and here’s what he says about working with Kersia UK. Steve is Site Hygiene Manager at Ferndale Foods, Erith.

Their skillset, knowledge, training, and professionalism shines brightly through at all levels. The attention to detail in this organisation is what makes this such a world class business. They are market leaders for a reason because they don’t stand still and are always looking into innovation, and investment both internally and customer based, but also looking to drive down site costs.
“Their training mechanism both ‘virtual online’ / ‘meeting room based’ exceeds and leads by example and should not be missed. Their Technical Support Consultants always endeavour to be supportive, are accountable / responsible, they empower and take ownership, but most of all they are trusted professionals.  Nothing is ever too much trouble for this superb business. First Class / World Class every time.


Pav Uppal is a Hygiene and Stores Manager for Warburtons and works closely with our team:

I have nothing but positive feedback on the service Kersia UK provide, and the professionalism shown by the senior technical sales consultant Conal Saha. Over the years we have developed a strong relationship with him, and he has been a great source of knowledge and experience. On countless occasions he has come to site at short notice to offer his support as and when required. As an organisation Kersia UK are very proficient at what they do and are very much regarded as leaders in the field in innovation, legal compliance and outstanding customer care. Long may this continue.


And Steve Lyth, Hygiene Facilities Manager, from Blue Earth Foods, said:

Blue Earth Foods have been with Kersia UK for a number of years now and we are very happy with chemicals and service provided by them. Our Area Rep. always goes out of his way to help us resolve issues and the customer service team are also very helpful. Would highly recommend them as a chemical provider who understands what the customer needs in the ever-changing world we live in.


And Jeff Ashcroft. Hygiene Manager, from Maelor Foods, said:

Maelor Foods has been working with Kersia UK since its opening 5 years ago. The support and service the business has received from Kersia UK is first class. They have always delivered on time which is excellent given the current circumstances over the past few years.
I have been here for almost 3 years in a hygiene manager role. I could not thank enough Kersia UK and the consultants I have worked directly with, Sam Scott and Olga Horosz, for their support and advice over this period and Sarah West for her feedback and advice on audits which resulted in a perfect cleaning methodology audit this year with no issues being raised.
Thank You Kersia Keep up the Excellent work.